Asked Question
Soft Washing Commonly Asked Questions
Process is designed to eradicate algae and mildew. These are common forms of fungus that grow on your home, causing varying degrees of dis-coloration. In order to clean these tiny “plants” from any surface, we must use a cleaning solution that will kill the fungus and keep it from returning for a period of time. Since this process is very different from common pressure washing, we have developed this pamphlet to answer the most commonly asked service questions. In most cases, this pamphlet will be all you need. If you have additional questions, please call our professionals Customer Care Unit.
Acqua-Tech Soft Wash driveway cleaning will not look as good as a pressure washing until the residue of the dead algae is rinsed away by several hard rains. We do not rinse at the time of cleaning in order to allow the cleaning solution enough time to soak into the pores of the driveway. This permits us to kill 100% of the algae on your drive. After the rain, your drive will look as good as one pressure washed, lasting four to six times longer.
Acqua-Tech Soft Wash can clean rust and oil stains in most cases. However, this service is not included in our standard cleaning package. If you would like more information about this service, please call your Acqua-Tech Soft Wash representative for a quote. Remember, not all oil and rust stains clean completely. Before having this service performed at your home, please ask the Acqua-Tech Soft Wash technician to clean a sample area for your approval.
From time to time, we come in contact with tarnished brass home fixtures. When our chemical comes in contact with this tarnished brass, it will turn the brass green in some areas. Our chemical will not react adversely if the brass has been properly maintained. If you experience discoloration or would like some recommendations on how to care for your brass, feel free to call Acqua-Tech Soft Wash customer service department.
Acqua-Tech Soft Wash will rinse your windows during and after the treatment process. Still, some sediments may settle on your windows. Also, if you have hard water, your windows may dry with spots. If you are concerned about spotted windows you may want to schedule your window cleaning service after our cleaning. If you notice any areas that were not rinsed, please call Acqua-Tech Soft Wash customer service.
Acqua-Tech Soft Wash usually will not walk on some fragile roofs. However, please understand that even if you requested, we stay off your roof, it may not always be possible. Some areas are hard to reach from a ladder or the ground, such as chimneys, behind screen enclosures, and back sides of roof gables and slopes. These areas may require the technicians to get on the roof. But you can be confident that Acqua-Tech Soft Wash technicians are trained to use the utmost caution when walking on any roof.
It is the customer’s responsibility to inform the Acqua-Tech Soft Wash technician about any leaks or gaps around doors and windows. Acqua-Tech Soft Wash does not assume liability for damage caused by our cleaning solution if it leaks into the home. Weather stripping should be checked and added if needed before beginning service.
Acqua-Tech Soft Wash cleaning solution is strong enough to clean your roof, kill all existing algae, and keep algae from coming back for up to 5 years. Some plants directly in the drip line of the roof will defoliate slightly, while some may defoliate completely. This condition, though unsightly, is temporary. It has been our experience that 90% of the affected plants recover within 90 days. Plants that do not recover after 90 days will be replaced by Acqua-Tech Soft Wash Customer Care Unit at no cost to the customer. A similar condition occurs when cleaning driveways and walks. The grass on either side of the concrete can turn brown as far out as six inches. The discoloration usually diminishes after edging or mowing one to two times. If you need grass or plant replacement or have questions regarding this topic, call Acqua-Tech Soft Wash Customer Care Unit.
Acqua-Tech Soft Wash process utilizes a light spray stream to apply our chemical lighter than the stream of your garden hose. However, while having your roof or home cleaned, you could experience some paint flaking. This is a result of poor surface preparation before painting (the fungus is not completely removed, and the paint is applied over it). When the algae grow again, it separates the new layer of paint from the old, causing flaking. Another rare condition we have observed is a change of paint pigment that is caused by a faulty tint in the paint. The base of our chemical is a light bleach and water solution recommended by paint manufacturers for removing mildew and algae stains. When we apply this solution to the paint surface, the faulty paint (usually brown or blue in color) will sometimes turn green. Considering this potential problem, our crews will do a small colorfast-test on your paint before cleaning. Ninety percent of the time this test will alert us to a problem, and we will then seek your approval before beginning the job. At times, even this step does not uncover the problem. It is important to remember that this is a rare condition and a problem with the paint itself.
Acqua-Tech Soft Wash does not assume liability for this condition. However, at your request, the authorized professional will be there to help and advice.
Acqua-Tech Soft Wash does not assume liability for this condition. However, at your request, the authorized professional will be there to help and advice.
Acqua-Tech Soft Wash & SoftWash Systems’ 5-Year Limited Warranty on Roof Cleaning is the best in the business. Acqua-Tech Soft Wash stands behind its warranty. In the event you sell your home within the warranty period, the warranty is transferable to the new owners. It is important to note that our fee for warranty work is prorated from the actual retail price of the roof cleaning, not the price after any discounts or coupons.
Please keep all documentation regarding our service. Before warranty service can be scheduled, we require the paid-in-full GREEN copy of your invoice showing the date completed and technician names for verification.
Please keep all documentation regarding our service. Before warranty service can be scheduled, we require the paid-in-full GREEN copy of your invoice showing the date completed and technician names for verification.